FREQUENTLY ASKED QUESTIONS

(FAQ)

Category
Questions
Answers
Calif. Incarcerated Citizens Orders
How can I view approved chains and medallions allowed inside the California correctional facilities?
On the menu click "Collections" > "Incarcerated Citizens" > select the correct California bundle. A link to view approved items is provided.
Calif. Incarcerated Citizens Orders
How can I order a chain and religious medallion for someone in a California correctional facility?
On the website menu click "Collections" > "Incarcerated Citizens" > select the correct California bundle.
General Incarcerated Citizens Orders
How do I upload an approval form required for an order?
Go to the cart, scroll to the bottom, then follow steps under Upload Approval Forms.
General Incarcerated Citizens Orders
Does the incarcerated citizen need an approval form to receive the chain and religious medallion bundle?
Chaplain approval form policies are different for each correctional facility. Please contact the Chaplain of the facility to verify requirements.
General Incarcerated Citizens Orders
Do you process Trust Withdrawal requests from incarcerated citizens?
No, Jewelry and Gift Depot LLC does NOT process trust withdrawal requests. Please follow the procedures of the facility to make a payment.
General Incarcerated Citizens Orders
Are watches allowed inside correctional facilities?
Watch policies are different for each correctional facility. Please verify with Property of the facility if watches are allowed for incarcerated citizens.
General Questions
Is this website only for incarcerated citizens?
No, everyone can order from Jewelry and Gift Depot! We proudly offer our jewelry to anyone who would like a symbol of their faith.
Payments
Do I need to create a PayPal account to pay for an order?
No, you do not need a PayPal account. There is an option to checkout as guest.
Payments
Can I send a check/money order to pay for an online or mail order?
Yes, we accepts checks, cashier checks and money orders only. NO CASH. To pay for with a check/money order select Offline Payment during checkout.
Refunds/Returns
What if an incarcerated citizens order arrived damaged or incorrect?
If an incarcerated citizens jewelry arrives damaged or incorrect, show items to Property immediately.
Refunds/Returns
What if an incarcerated citizens order was returned to the company, due to, missing an authorization or approval form?
If the order is returned, due to customer error, there is a $6.00 resend fee. Please verify with the Chaplain or Property if an approval form is required.
Shipping
How long does it take to process an order?
Paid orders are processed within 14 business days. Then the order is mailed and shipping takes 7-10 business days.
Shipping
How long does it take to process an order?
Paid orders are processed within 14 business days. Then the order is mailed and shipping takes 7-10 business days.